Introduction & General Terms
In order to provide you with the full range of services, we sometimes need to collect information about you.
- what information YMCA may collect about you;
- how YMCA will use information we collect about you;
- when YMCA may use your details to contact you;
- whether YMCA will disclose your details to anyone else;
- your choices regarding the personal information you provide to us;
Who are we?
YMCA is a registered company, charity and housing provider. YMCA works closely with Herts Young Homeless (HYH) which is also a registered company and charity. YMCA also works with Hertfordshire County Council and other statutory authorities. When we refer to ‘’we’’ or ‘’our’’ or ‘’the YMCA’’ we are referring to the YMCA, HYH and statutory authorities.
What information will the YMCA collect about me?
When you participate in, access or sign up to any of the YMCA’s services, activities or online content, such as newsletters, competitions, live chats, message boards, telephone or text YMCA, vote, donate money to a YMCA charity appeal, book tickets for a YMCA event or create an account using the YMCA’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, depending on the activity.
By submitting your details, you enable YMCA (and where applicable its commissioners, contractors and partners) to provide you with the services, activities or online content you select.
Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will provide further information as to why we are collecting your information and how we will use it.
How will YMCA use the information it collects about me?
YMCA will use your personal information for a number of purposes including the following:
- to provide our services, activities or online content and to deal with your requests and enquiries;
- to deliver the services as required by the housing related supports contract with Hertfordshire County Council and the use of their commissioned service database;
- to comply with any statutory duty or legal obligation;
- for “service administration purposes”, which means that the YMCA may contact you for reasons related to the service, activity or online content you have signed up for, as set out below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);
- to contact you about a submission you have made, including any content you provide;
- to provide you with information about our services, activities or online content;
- to personalise the way YMCA content is presented to you;
- to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the services from the UK or not;
- to analyse and improve the services offered on YMCA websites;
- to provide you with the most user-friendly navigation experience, YMCA may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
Where YMCA proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
When will YMCA contact me?
YMCA may contact you:
- in relation to any service, activity or online content you have signed up for in order to ensure that YMCA can deliver the services to you;
- in relation to any correspondence we receive from you or any comment or complaint you make about YMCA products or services;
- in relation to any contribution you have submitted to YMCA, e.g. on YMCA message boards or via text or voicemail message;
- to invite you to participate in surveys about YMCA services (participation is always voluntary); and for marketing purposes, where you have agreed to this.
- Local pages will give you detailed information about how YMCA will contact you in relation to specific services, activities or online content.
Will I be contacted for marketing purposes?
YMCA will only use your information for marketing purposes, or to promote new services, activities or online content where you have agreed to this.
Will YMCA share my personal information with anyone else?
Offensive or inappropriate content on YMCA websites
If you post or send offensive, inappropriate or objectionable content anywhere on or to YMCA websites or otherwise engage in any disruptive behaviour on any YMCA service, YMCA may use your personal information to stop such behaviour.
Where YMCA reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), YMCA may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.
What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to YMCA. Users without this consent are not allowed to provide us with personal information.
How long will YMCA keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with YMCA or YMCA’s retention arrangements.
Where you contribute material to YMCA we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.
Can I find out what personal information YMCA holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information YMCA holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with two pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.
Cookies Policy – Information YMCA collects from you
- What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits. YMCA uses this type of information to help improve the services it provides to its users.
- Third Party Cookies in embedded content on YMCA pages
Please note that during your visits to YMCA websites you may notice some cookies that are not related to YMCA or YMCA’s contractors. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. YMCA does not control the dissemination of these cookies. You should check the third party websites for more information about these. Find out more about third party cookies in embedded content.
- YMCA cookies and how to reject cookies?